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Monthly Meeting: Mastering Complex Processes:How Learning & Development Impacts Processes

  • 19 May 2017
  • 11:30 AM - 4:30 PM
  • Continuing Education and Conference Center, 1890 Buford Ave., St. Paul, MN


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Join us Friday,  May 19 for a 2 part lunch session/afternoon workshop!

Time:  11:30 am - 1:00 pm   &  1:30 - 4:30 pm  

Location: Continuing Education and Conference Center          1890 Buford Ave, St. Paul, MN  55108

Session 1 (Lunch):  Ready, Set, Go! Managing your Performance Support Process for success

Preparing to implement a performance support process requires forethought and planning, but it doesn’t need to be daunting or overwhelming. In this session, we will explore how you can prepare for a successful implementation.

This one-hour presentation is a lays the foundation for the afternoon session.

Session 2 (Afternoon): Situation Analysis: identifying the real requirement

How many times have you received a request for new training courses only to find that training wasn’t what was really needed? That the issues ran deeper due to systemic process gaps?  It happens a lot.

Panviva, a performance support consulting and software company, has developed a Situation Analysis methodology to help you determine what can be fixed with training, and what needs to be fixed via process improvements.

We’ll take you on a deep-dive into the Situation Analysis where you can roll up your sleeves and practice the methodology on one of your own projects or utilize a Panviva use-case to:

·         Determine what the initiative must fix;

·         Capture the reasons a fix is needed;

·         Identify the audience;

·         Determine what information can be leveraged (e.g. SOPs, training materials, etc.);

·         Review the current training approach; and

·         Ensure you hit the performance measurements.

These workshops will be conducted by Sharon Smith, Director of Customer Enablement, North America, at Panviva.

Space is limited at the Afternoon Session!

Lunch Only (Members) - $25

Lunch Only (Non-Members) - $45

Workshop Only (Members) - $60

Workshop Only (Non-Members) - $70

Lunch & Workshop (Members) - $75

Lunch & Workshop (Non-Members) - $95

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